AI Customer Tech Advisor – Lisbon (English-Speaking)

  • Lisbon, Portugal
  • Full-Time
  • On-Site
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Job Description:

About the Role

Glocal Tech Client is hiring an AI Customer Tech Advisor to join our growing customer support team in Lisbon. This is a technical, customer-facing role supporting users of AI-powered products and services. We're looking for an English-speaking tech support professional who is already based in or eligible to work in Portugal and can start immediately.

If you have hands-on technical support experience, strong troubleshooting skills, and enjoy helping customers solve real problems with AI tools, this role is for you.

Key Responsibilities

  • Provide first-line and escalated technical support to English-speaking customers via chat, email, and/or phone
  • Troubleshoot product issues related to AI-powered software, integrations, and platform functionality
  • Diagnose bugs, reproduce technical issues, and coordinate with Product/Engineering teams for resolution
  • Document recurring issues and contribute to the internal knowledge base and FAQs
  • Maintain high CSAT (Customer Satisfaction) and SLA compliance on all tickets
  • Educate customers on product features, workarounds, and best practices
  • Identify patterns in customer issues and flag product improvement opportunities

Required Qualifications

  • Mandatory: Proven prior experience in a technical support / tech support / IT helpdesk role
  • Fluent/native-level English (written and spoken) — C1 or higher
  • Valid work permit or legal right to work in Portugal 
  • Based in or willing to relocate immediately to Lisbon
  • Strong troubleshooting, analytical, and problem-solving skills
  • Comfortable working with ticketing systems, CRMs, and support software
  • Excellent written communication skills for technical explanations
  • Ability to start ASAP

Nice to Have

  • Prior experience supporting AI/SaaS/tech products
  • Portuguese language skills (not required, but a plus)
  • Familiarity with tools such as Zendesk, Intercom, Freshdesk, or similar
  • Basic understanding of APIs, integrations, or software troubleshooting concepts

What We Offer

  • Competitive salary based on experience
  • On-site role in Lisbon, Portugal
  • Immediate start / fast-track hiring process
  • Growth opportunities within a fast-scaling AI/tech company
  • health insurance, meal allowance, equipment, other perks

How to Apply

Interested candidates who meet the mandatory requirements (tech support experience + valid Portugal work permit) should apply directly  with an updated CV in English.