Job Description

As a German-Speaking Customer Service Representative (Inbound), you will be the first point of contact for German-speaking customers. On an inbound line, you will handle incoming calls, emails and/or chats, answer questions, resolve requests and ensure every customer receives a smooth, professional experience.

This is a customer support role focused on inbound contacts, based in Sofia, Bulgaria. You will start on-site during onboarding and training, then move to a hybrid working model once fully up to speed. Paid training is provided from day one so you are fully operational from the start.

Relocating to Bulgaria? We've got you covered: a full relocation package is provided to make your move to Sofia as easy as possible.

Your Responsibilities

• Handle inbound customer contacts (calls, emails, chats) in German
• Answer questions, resolve issues and process customer requests accurately and efficiently
• Deliver an excellent customer experience and ensure high customer satisfaction
• Document interactions and update customer records in internal systems
• Escalate complex cases to the relevant teams when needed
• Contribute to the team's quality and performance targets

Your Profile

• Native or near-native German (C1/C2), spoken and written — essential, as you will support German-speaking customers daily
• Good level of English (internal communication and tools)
• Clear, confident and professional communication style
• Strong active-listening skills and a genuine customer-first mindset
• Comfortable working with computers and learning new tools quickly
• Willing to relocate to Sofia, Bulgaria and work on-site initially, then hybrid
• No prior experience required — full paid training is provided

What We Offer

• Full relocation support: assistance with your move to Sofia (travel, initial accommodation and administrative support)
• Attractive compensation package including performance-based incentives
• Paid training from day one
• On-site start, then hybrid work model for better work-life balance
• Additional benefits such as health coverage and employee perks
• Stable, long-term role within an international, multicultural team
• Real career development opportunities within a growing international project
• The chance to live in Sofia — one of Europe's most affordable and vibrant capitals

Interested? Please send us your resume in english; our TA team responds within 48h