Job Overview

​We are looking for a Customer Support Specialist to deliver a competent and friendly customer service experience via phone and email. You will join an international team supporting customer inquiries, troubleshooting, and seller communications.

​Key Responsibilities

​Listen to customers' questions and concerns, providing effective answers and solutions.

​Handle troubleshooting related to orders, deliveries, payments, and returns.

​Serve as a primary point of contact for external sellers.

​Provide clear information regarding digital products.

​Escalate and reroute complex issues to the appropriate internal departments.

​Required Skills & Qualifications

​Native or fluent proficiency in Dutch (C1/C2).

​Good working command of English.

​Strong communication, active listening, and problem-solving skills.

​Customer-oriented mindset with strong empathy and attention to detail.

​Basic technical aptitude for software tools and customer service systems.

​What is Offered

​Training: 6-day intensive initial training program (8 hours/day).

​Schedule: 40 hours per week (rotational shifts between 07:00 and 23:00).

​Holidays: Paid holidays (22 days per year) plus additional local benefits.