About the Location

Join our team in the vibrant city of Athens, Greece. This role is based in Piraeus, offering the opportunity to live and work in a dynamic European city known for its rich history, beautiful coastline, and lively atmosphere.

About the Position

As a Swedish-speaking Customer Service Agent, you will be responsible for providing high-quality support to customers through inbound calls and emails.

You will assist customers with booking-related queries, changes, refunds, complaints, itineraries, prices, and flight-related information. You will also handle requests such as seat or meal selections and provide assistance with special travel situations.

The role involves working with booking and customer service systems while managing multiple customer interactions efficiently.

Requirements

Fluent/native-level Swedish (C1 or above)
Good level of English (B2 or above)
Strong written communication skills
High school diploma or college degree
At least 6 months of customer care experience if you do not have a college degree
Good PC and MS Office knowledge
Ability to multitask effectively
Typing speed of at least 25 words per minute with high accuracy
Experience in airlines, travel, hospitality, or booking services is an advantage
Familiarity with booking systems such as Amadeus is an advantage

Responsibilities

Handle inbound customer calls and emails
Assist with flight bookings, changes, and refunds
Provide information about itineraries, prices, and flight rules
Handle customer complaints and resolve issues efficiently
Assist with seat and meal selections
Provide general flight and travel information
Support customers during flight or airport disruptions
Provide information regarding special assistance requests
Use customer service and booking systems to manage customer interactions
Maintain accurate and professional communication with customers

Work Schedule

Monday to Friday
09:00 – 19:00
No weekend shifts

Apply now to take the next step in your international career.