English-Speaking Customer Advisor – Lisbon, Portugal | On-Site | Rotational Shifts

Lisbon, on-site | Full-time, permanent | Start: ASAP
Local candidates only: you must already live in Portugal. No relocation support is offered.

About the role
Already living in Lisbon and looking for a stable job in an international company? Join our multicultural customer service team and support English-speaking customers from our Lisbon office. Full paid training starts on day one, so no previous experience is required.

What you'll do

• Help English-speaking customers by phone, email and chat
• Handle questions, requests and complaints professionally
• Resolve issues quickly and log every interaction in the CRM
• Meet quality and performance targets (CSAT, NPS, resolution time)
• Work with international teams to improve the customer experience

What you need

• Native or fluent English (C1/C2)
• Currently based in Lisbon or the surrounding area
• Right to work in Portugal (EU citizenship or valid residence/work permit)
• Availability for rotational shifts, including evenings, weekends and public holidays
• Good communication skills and a customer-first attitude
• Comfortable using computers and multitasking
• Customer service or call center experience is a plus, but not required

What we offer

• Competitive salary + performance bonus
• Shift allowance where applicable
• Fully paid training
• Private health insurance
• Permanent contract with internal career growth
• Multicultural team in a modern Lisbon office

Apply now with your CV in English. Our recruitment team will contact shortlisted candidates quickly.